Shipping policy

Delivery areas

We deliver to the UK mainland. Other destinations may be opened at a later date.

Preparing your order

Orders are prepared and dispatched within 48 working hours of payment being confirmed. Orders placed at the weekend or on a bank holiday are sent on the next working day. This time may lengthen slightly during periods of high demand.

Delivery time

Once your order has been dispatched, please allow 3 to 6 working days for delivery. This time is indicative: it may vary depending on your location, unforeseen carrier issues, weather conditions or busy periods.

Delivery charges

Delivery charges are shown at checkout, before payment. They depend on the destination and the contents of your order.

Tracking your parcel

As soon as your order is dispatched, you receive an email containing your tracking number. Please check that your email address is correct when placing your order, and remember to look in your spam folder.

Delivery address

Making sure the address you enter is accurate is your responsibility. If you notice a mistake, write to us straight away at contact@getprotectview.com: a correction remains possible as long as the parcel has not yet been handed to the carrier.

Parcel not delivered or returned to us

A parcel may come back to us if the address is incomplete or wrong, if it was not collected in time, or if the carrier was unable to deliver. We then contact you to arrange a re-delivery, at your cost, or a refund excluding the original delivery charge.

Delay or loss

Delays and losses caused by the carrier are outside our control. In such cases, we open an enquiry with the carrier and keep you informed. The carrier sometimes requires a minimum waiting period before an official enquiry can be opened.

Parcel marked as delivered but not received

First check your letterbox, ask your neighbours, and enquire at the nearest post office or collection point. If the parcel still cannot be found, write to us at contact@getprotectview.com and we will open an investigation.

Damaged parcel

If your parcel arrives damaged, photograph the packaging and its contents, then contact us within 48 hours of receipt.

Customer service

For any question about dispatch or the tracking of an order: contact@getprotectview.com.